Privacy Policy

Effective Date: 21/07/2024

Welcome to Harmony Heights.

We value your privacy and are committed to protecting your personal information in accordance with the General Data Protection Regulation (GDPR) and other applicable UK data protection laws. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of information we receive from users of our website harmonyheights.com.

1. Information We Collect

a. Personal Information

When you register for our services, book lessons, or contact us, we may collect the following personal information:

Name
Email address
Phone number
Payment information
Billing address
Any other information you provide to us voluntarily

b. Non-Personal Information

We may also collect non-personal information that does not directly identify you. This may include:

Browser type
Device type
IP address
Operating system
Referring URLs
Pages viewed on our Site
Time and date of visits
Other anonymous usage data

2. How We Use Your Information

We use the information we collect for various purposes, including:

Providing and maintaining our services
Processing transactions and managing bookings
Communicating with you, including responding to inquiries and sending updates
Improving our Site and services
Personalising your experience on our Site
Analysing usage patterns and trends
Ensuring the security of our Site and services
Complying with legal obligations

3. Legal Basis for Processing Personal Information

We rely on the following legal bases to process your personal information:

Contractual necessity: To provide you with our services and manage our contractual relationship with you.
Consent: Where you have given us explicit consent to process your personal information for specific purposes.
Legitimate interests: To analyse, improve, and secure our Site and services.
Legal obligation: To comply with applicable laws and regulations.

4. Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties except as described below:

Service Providers: We may share your information with third-party service providers who assist us in operating our Site, conducting our business, or providing our services, as long as they agree to keep this information confidential.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.

5. Security

We take reasonable precautions to protect your personal information from loss, theft, misuse, unauthorised access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee its absolute security.

6. Your Rights

You have the following rights regarding your personal information:

Access: You may request access to the personal information we hold about you.
Correction: You may request that we correct or update any inaccurate or incomplete information.
Deletion: You may request that we delete your personal information, subject to certain exceptions.
Restriction: You may request that we restrict the processing of your personal information.
Data Portability: You may request a copy of your personal information in a structured, commonly used, and machine-readable format.
Objection: You may object to the processing of your personal information based on legitimate interests or for direct marketing purposes.
Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.

To exercise any of these rights, please contact us using the contact details provided below.

7. Cookies and Tracking Technologies

Our Site may use cookies and other tracking technologies to enhance your experience. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. However, if you disable or refuse cookies, some parts of our Site may become inaccessible or not function properly.

8. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to read the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our Site and updating the effective date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

info@harmonyheightsmusic.co.uk with the following details:

[Your full Name and Your Address]
Email: [Your Email Address]
Phone: [Your Phone Number]

By using our Site, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.